Frequently Asked Questions (FAQs)

Shipping

Q1: Do you ship outside United States?

A: Yes, we ship worldwide.

Q2: What is shipping cost outside United States?

A: Shipping is Free of Cost Worldwide.

Q3:Free shipping is applicable for all the countries?

A:Yes. The shipping is Free to all countries. To comply with law, we don't ship to countries that are sanctioned by United States & UN (OFAC list).

Q4: Which carrier do you use to ship?

A:We use DHL, DPEX and FEDEX for shipment.

Q5:What if my shipment is lost?

A:This is a rare scenario. If it ever happens, we will ship another item for you Free of Cost. We are responsible for delivering the order to your door.

Q6: How much time it takes for delivery?

A: It depends on the country but the shipment is fast as we use DHL for our shipments. After shipment, it usually takes 3 to 5 days for delivery.

Q7: My item is still not arrived, what should I do?

A: If tracking is already provided, you can check the estimated delivery on the tracking page. You can also contact us by email at support@leatherskinshop.com to check the item status.

Returns & Exchanges

Q1: What is your return policy?

A: We accept returns within 30 days of the item delivery.

Q2: What if the size doesn't fit me?

A: If the size doesn't fit, we will send a replacement to you OR we can refund you.

Q3:What if I don't like the item?

A:If you don't like the item, you can get another one as a replacement OR we can refund you.

Q4: My item is faulty as it arrived, what should I do?

A:Please contact us by email support@leatherskinshop.com and we will arrange for a replacement as soon as possible.

Q5:Can I return a custom order?

A:Custom order is made specifically for you and it is not possible to re-sell it. So, we don't accept returns for custom orders. However, we offer the below solutions for custom order.
- We can send pictures of the item before shipping (upon request).
- We can fix the issue with custom order but shipping will be covered by the buyer.

Q6:Can I exchange the item for another one?

A:Yes, we accept item exchange.

Payment

Q1: Which payment methods do you accept?

A: We accept PayPal or Credit Cards.

Q2: Is my Credit Card information safe?

A:We have partnered with 2Checkout for accepting credit card payments. 2Checkout is a reputable company for accepting credit card payments. Your information is fully secure.

Q3:Do you have money back guarantee?

A:Absolutely yes. When you make a purchase with us, you have a Money Back Guarantee in case there is an issue with the order.

Q4:My payment was declined, what should I do?

A: There can be several reasons for payment decline. If you are using PayPal, make sure your PayPal account have enough balance. If you are using Credit Card, please call the bank hotline right away to fix the issue.

Custom Order

Q1:How much time it takes to make my custom order?

A: Custom order usually takes 7 to 14 days.

Q2: Can I add my name to the jacket?

A:Yes, we can add your name embroidery to the jacket.

Q3:What are the options available for customization?

A:Please check the following page which will go through a process of customization. https://leatherskinshop.com/products/custom-leather-jackets

General

Q1:Can I use a gift wrap for my order?

A:Yes, the gift wraps are available.

Q2: I love the jacket but I am not sure about size. What should I do?

A: You can place an order with size you think will fit you. In 'special instructions' box, mention that you are not sure about size. Our team will contact you and we will guide you for determining correct size.

Currency